Privacy Policy

1. Introduction

Welcome to Botbee ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform.

2. Information We Collect

We collect information that you provide directly to us:

  • Account information (name, email address, password)
  • Profile information (company name, role)
  • Bot configuration data (chatbot settings, knowledge base content)
  • Usage data (interactions with our platform)
  • Payment information (processed securely through Stripe)
  • Communications (support requests, feedback)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and manage your account
  • Send administrative information and updates
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Protect against fraudulent or unauthorized activity

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

  • With service providers who perform services on our behalf
  • To comply with legal obligations or protect our rights
  • In connection with a business transaction (merger, acquisition)
  • With your consent or at your direction

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@botbee.ai